Returns, Cancellations, and Pre-Orders Policy
WineCoolerOutlet.com is committed to providing the best customer service in the Wine Cooler Outlet industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
WineCoolerOutlet.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to firstname.lastname@example.org
WineCoolerOutlet.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
WineCoolerOutlet.com Returns Policy By Brands
- All return request must be submitted in writing and sent to email@example.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: firstname.lastname@example.org
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
In the event of damage to your product in shipping, please contact email@example.com to arrange for replacement and pick-up of the damaged [niche product]. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will app
The best thing we have purchased for our new bar room. I would recommend if you want to put it under a counter to fit the counter to the kegerator so that it is flush mounted to the kegerator. Also, make sure to take the measurements before buying a keg. We had no idea there were so many keg "shapes" out there!
It arrived in perfect condition and works fantastic right out of the box. We are very happy with the convenience of having a draft beer in our house and our trash man loves not having all those empty cans and bottles.
I bought this kegerator as an early Christmas gift for my husband. He absolutely loves it, and it works perfectly. Now (WE) lol always will have beer. Thank you for this perfect kegerator, highly recommended!
Everything you need all in one giant box. no issues with the setup. The kegerator works great. I would definitely recommend this to anyone looking for a kegerator. Get it from WineCoolerOutlet.com for the added awesome benefits!
I got this for my Husband Christmas present. He loves it, and so far we have had no issues with it. It keeps the keg cold, and the tap pours nicely.
It is very easy to set up fast. Which means you can start having a beer on tap faster. Looks great, works great I am totally happy with my Kegco.
Works perfectly!!! Keeps the temp on a new keg at about 37 degrees and drops a bit as the volume in the keg lowers. Last beer at 35.5 degrees. Holds 12psi perfectly as well.
Got this for the hubby for Christmas! It was easy to assemble and the casters are fantastic. I would recommend making sure you can find somewhere to fill a CO2 tank before purchasing.
My husband bought this as a gift for himself! He’s been looking to have a kegerator for some time and he finally got it! He likes to homebrew his own beer so for him, it’s a dual-purpose fridge! He is completely satisfied with it that’s for sure!!
We have been using this for almost a year now. It was easy to assemble and get set up where we wanted it. Very sturdy and has worked great so far. Get it from WineCoolerOutlet.com for amazing customer service experience!
Oh man this is the best thing that I have purchased in a few years. This bad boy is like a beer drinker's dream. So awesome. This Kegco is amazing. Easy setup, I keep my Kegerator at a 4.5 on the cold on the Kegerator and ouch awesome beer. So you can't go wrong with this Kegerator. Put it in your basket you will be pleased!
I bought another brand at Sam's, man what a piece of junk that was!!! I bought this one from BarSourceUSA.com and I have had it a month and have already run 2 kegs through it!! Easy setup and I am so happy with it!!! Ice cold beer.
So far so good, working on the 1st keg with no issues. It has a nice pour, clean look and quite operation.
What I liked the best about this Kegerator was the huge smile on my husband’s face when he saw it on Christmas morning. He loves that his friends stop by and have a draft beer with him! Works great. Keeps beer nice and cold.
This is awesome for my beer-loving husband! Double boxed and shipped perfectly. You need to get are the air (mine came with the air container empty) and the keg and you are all set! My husband was a happy man on Christmas Day!
I love this kegerator! Easy set up and keeps the beer colder than any other kegerator I’ve ever had. I even have friends and family that are thinking about switching over to this kegerator cause it keeps it so much colder than the average kegerator.
Very quiet, as other reviews stated. We've only had it for a couple of months, but it works well, and has a lot of space. The blue light is nice too. Great price.
We bought this wine refrigerator to replace the one I had in my basement. I set it for the lowest temperature and keep both my wine and beer in it. We chose this one based on the great price and the looks with the wood shelves. It has been holding the temperature with and without bottles in it. My last unit made loud sounds but this one barely makes any. I am very happy with this purchase!
We are quite pleased with this refrigerator. For a freestanding unit, it looks good in the corner of the kitchen. I store open bottles with the tilted rack at the bottom. It can get cold enough for white wines but we generally set it around 50 degrees for long term storage. We had a wine enthusiast fridge that didn't quite have the appeal of this. It hardly emits any sound and has a decent storage capacity.
Great fridge. Love the shelving and blue light. A portion of the price of others. Great product from WineCoolerOutlet.com!
Unbelievable capacity even with one shelf removed to accommodate long-neck bottles. Does a good job keeping beer cold in the outdoor setting here in Arizona.
Works perfectly, quiet, and stays under 40 degrees all the time. Fully loaded with various drinks. Thanks WineCoolerOutlet.com for this wonderful recommendation!
Arrived completely well packaged. Got it all unwrapped -- all the published dimensions exactly right. Moved it in place to replace an old Uline -- works PERFECTLY. Looks great. Entirely satisfactory. Love the blue light. Shelves slide in and out. Could not be happier. Delivery guy -- entirely pleasant and helpful. A credit to the industry.
We have this installed in a wet bar in our basement family room. Runs quiet and keeps drinks cold. It looks nice, the door is reversible, and the price was reasonable. The blue light inside gives it a nice glow when open and the front vent is a must if you're looking for a built-in. I'd recommend it to anyone.
I hesitated for 6 months before getting this fridge because of the cost, but I think it's worth getting it. It came nicely packaged and the delivery guy brought it all the way into my garage. The fridge is very heavy and solid looking. The temperature is staying constant and it can hold a ton! It looks great and I love how the way it is built! I definitely recommend it!
New Air seems to be a fine product I have purchased several units of the New Air brand. When this unit arrived it would not turn on ( no fault of New Air ) I had an electrician friend look at it and it was a simple problem with my wall plug. After I replace the wall plug the unit came on and works great.
Very nice unit. Such a large and heavy item, it was delivered by appointment by FedEx. Was well packaged on a pallet. No damage. And it works well. Quite and keeps the beverages cold.
I've only had it for a short time, but this seems to be a quality unit and was less expensive than similar fridges I looked at. It's quiet, looks great, and feels very sturdy. I'm very happy with it so far!
Perfect replacement for our previous fridge and it's working perfectly!
We purchased this for our office and it works beautifully. It fit like a glove in the location that we needed it for and had plenty of room inside.
This product is fantastic!!! It arrived on-time and had absolutely no dents anywhere! As soon as I plugged it in it began doing exactly what I expected. The refrigeration is great and the freezer is good too! I highly recommend this particular brand and size to anyone for a dorm room or just a recreational room. The shelves are made of glass and were well protected during shipping and everything was already assembled all I had to do was lift the box off which slid off easily! Great product!!!
So far, so good. It doesn't make any noise at all, holds wine bottles, snacks, food, fruits and etc. It makes ice, I put it on the lowest temperature. So far so good!